Withdrawal policy

1. Consumers are generally entitled to a right of withdrawal. In the event of a return of goods, please use the returns label which is either enclosed with your order or which you can print out via your customer account. You can also request this label via our hotline. Please help us to avoid unnecessary costs and do not return the goods without a returns label.

2. Your statutory right of withdrawal:

Withdrawal policy:

You have the right to withdraw from this contract within thirty days without giving any reason.The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods or, in the case of partial deliveries, the last delivery. To exercise your right of withdrawal, you must contact SOLO Kleinmotoren GmbH, Industriestr. 9, D-71069 Sindelfingen, e-mail: info@solo-germany.com of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form for this purpose. However, this is not mandatory. You can also fill in and submit the sample withdrawal form or another clear declaration electronically via the contact form on our website. If you make use of this option, we will send you confirmation of receipt of your withdrawal without delay (e.g. by e-mail). To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal: If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged for this refund. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first. You must return or hand over the goods to us immediately and in any case no later than thirty days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the thirty-day period. We will bear the costs of returning the goods if you use the return label provided by us for a return initiated within Germany. Otherwise, the return costs are to be borne by you. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Sample withdrawal form (If you wish to withdraw from the contract, please complete and return this form) to SOLO Kleinmotoren GmbH, Industriestr. 9, D-71069 Sindelfingen, e-mail: info@solo-germany.com I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/– Ordered on (*)/received on (*) – Name of the buyer(s).

      Download withdrawal form     

3. The right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract